It is our goal to make each and every one of our customers satisfied with their purchase. If you find that you are not completely satisfied with the item that you have received, then you do have a 15-day grace period after you receive your item to return it.
We allow you to return most items for a refund or store credit within 15 days of delivery. Return shipping costs and re-stocking fees will apply. In order for items to be accepted they must be in the original condition along with packaging.
These are the items that will not be accepted for a refund or return:
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Items you have already assembled
In the case that your item arrives damaged or defective, we will work with you to resolve your issue at soon as possible, so this means that you will have to report any damaged or defective items upon receiving your merchandise.
To start a return, please request an RMA number: firstname.lastname@example.org
We give you the option to receive store credit, or to have the original payment method refunded for your return. All shipping costs if not already covered by shipper will be taken from refund amount.
Large Appliance Return Policy
You can return a large appliance within 15 days of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.
Before installing the appliance, please double check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
If you receive the wrong item or it arrives damaged, please do not accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.